FAQ
Common questions about orders, payments, tracking, and support.
How long does processing take?
Estimated processing time is 5 to 24 hours after payment is confirmed.
How do I place an order?
Use Place Order, complete required fields, select payment method, and submit.
How do I track my order?
Use Track Order with either your Order ID or the email used during checkout.
What payment methods are available?
Stripe is the primary self-serve method. ACH/Wire are available through secure support instructions per order.
How is the service fee calculated?
Service fee is 4% of the entered amount.
When can I use wire transfer?
Wire Transfer is intended for orders of $3,000 or more and is coordinated through support.
Who pays wire transfer fees?
For eligible large orders, SDGstore covers the $25 wire fee.
What happens if Stripe payment fails?
Your order is not advanced incorrectly. Retry payment or contact support.
How do I contact support on WhatsApp?
Use any Chat on WhatsApp button across the website for direct support.
How do I create an account and reset password?
Use account signup/login pages. Forgot Password is available on login.